Is DebtBlue a Loan Company or Debt Settlement Service? Real Reviews?

DebtBlue is a debt‑settlement service, not a loan company.

I looked at many online comments to see how real customers feel about the firm. Most reviewers gave it 4‑star ratings and praised the staff for being polite, patient and helpful. They said the company responded quickly to information requests and explained their programs clearly.

What people liked

  • Fast email replies when they asked for details.
  • Representatives were described as courteous, friendly and willing to answer many questions.
  • The process was called “easy” and “good experience” by several users.
  • Some customers felt their issues were finally resolved after persistent follow‑up.

Common drawbacks

  • Updates on the progress of a case are often missing; callers have to call repeatedly for status reports.
  • The timeline can be longer than promised; some were told everything would finish in less than a year, but it took much longer.
  • Reaching a senior representative can be difficult, and cancellation requests sometimes require multiple calls and messages.
  • A few reviewers mentioned that promised actions (like postponing a payment or starting a cancellation) were only partially completed.

Overall, the feedback suggests that DebtBlue operates as a debt‑settlement service with generally courteous customer service, but the speed of resolution and communication transparency could be improved. I have not used the service myself; my conclusions are based solely on the publicly available reviews.
 
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